Official YouPeak Platform Policy · Transparency & Compliance

Grievance Redressal Mechanism

Statutory compliance under the Information Technology (Intermediary Guidelines) Rules, 2021.

• Designated Channel: Formal grievances, legal notices, and compliance complaints must be submitted to grievance@youpeak.org.
• Enforceable SLA: Acknowledgment within 24 hours and statutory resolution within 36 hours of receipt.
• Submission Details: State your full name, registered mobile number, clear description of the issue, and supporting evidence or URLs.
• Jurisdiction: Operating under the jurisdiction and legal framework of the Republic of India.

Effective Date: October 2026. For questions regarding this policy, contact our compliance team at support@youpeak.org or grievance@youpeak.org.